Privacy Policy

1. Who We Are

JuteExpo ("we", "our", "us") is a jute products manufacturer and exporter based in Khulna, Bangladesh. Our website is juteexpo.com. We collect certain personal data through our website contact forms and communications. This policy explains how we use that data.

2. What Data We Collect

When you submit an inquiry through our contact form, we collect:

• Full name and company name
• Email address and phone number
• Country and business type
• Product inquiry details and specifications
• IP address and basic browser information (collected automatically)

We do not collect payment card information through this website. All payment processing is handled via bank wire transfer (TT) or Letter of Credit (LC) directly with our bank.

3. How We Use Your Data

We use your data solely to:

• Respond to your product inquiry or quote request
• Manage ongoing business correspondence and orders
• Send relevant product updates (only with your consent)
• Improve our website and services

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Data Retention

We retain business contact and order data for 7 years as required by Bangladesh commercial law and for tax record purposes. Inquiry data from contacts that did not result in a business relationship is deleted after 2 years.

5. Cookies

Our website uses essential cookies to ensure proper functionality. We may use analytics cookies (e.g. Google Analytics) to understand how visitors use our site. You can disable cookies in your browser settings. We do not use advertising cookies or share cookie data with advertisers.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at: sales@juteexpo.com

7. Third-Party Services

Our website may use Google Fonts, Google Analytics, and Font Awesome CDN, which may set their own cookies and collect limited data per their own privacy policies. We use WhatsApp for business communications — WhatsApp's privacy policy applies to those communications.

8. Security

We implement appropriate technical measures to protect your data including SSL/TLS encryption on our website and secure email practices. However, no internet transmission is 100% secure — we encourage you to use secure channels for sensitive information.

9. Contact

For any privacy-related concerns, contact our data team at: sales@juteexpo.com | JuteExpo, Khulna, Bangladesh

10. Changes to This Policy

We may update this policy periodically. Material changes will be noted at the top of this page with the updated date. Continued use of our website after changes constitutes acceptance of the updated policy.